As a Technical Support Representative at Alorica Philippines, I provided expert assistance to customers in troubleshooting their Dell units. My responsibilities encompassed answering inbound and making outbound calls, managing hardware warranty and Windows software support. I excelled in case management, ensuring the resolution of unsolved cases, and effectively communicated progress regarding repairs.

In my capacity as a Customer Account Executive at Sitel Philippines, I specialized in residential accounts billing for the Comcast campaign. My responsibilities included meticulous account data entry, processing repair orders, plan upgrades, and bill adjustments. Recognized as the team's point of contact, I contributed to maintaining high team performance, fostering a collaborative environment.

Serving as an AppleCare Technical Advisor at Concentrix, I played a pivotal role in assisting customers with troubleshooting their Apple devices. My expertise spans iOS, macOS, and iTunes, and I managed the entire lifecycle of customer cases, from inbound calls to scheduling outbound follow-ups. I contributed to process repairs and replacements, communicated progress with the repair depot, and guided customers through password resets and AppleID recovery. My leadership extended to roles within the Mentor Team and Continuous Improvement Training Team, where I facilitated round table discussions and offline sessions for new products and top call drivers.

My tenure as a Technical Support Specialist at Inform Software Pty Ltd showcased my prowess in Lightspeed campaign Point of Sale and Back Office Support. I excelled in troubleshooting printers and basic networking, consistently delivering top-tier support. My responsibilities extended to logging cases, raising tickets for escalation, and addressing high-priority concerns promptly. Through my technical expertise, I contributed to maintaining seamless operations for Lightspeed campaign Point of Sale and Back Office.

As an Executive Virtual Assistant at VA Staffer, I have been entrusted with multifaceted responsibilities to ensure operational excellence. From validating EKM alerts and processing orders through the cloud-based ERP platform e-Automate, to preparing insightful reports and managing clients' emails, my role is characterized by precision and efficiency. Delegating tasks, overseeing departmental progress, and strategizing to promote businesses through high-quality Market and Competitive Analysis are among my key strengths. Additionally, I contribute to digital ad creatives, execute Daily Media Buyer and End of Week reports, and fulfill leadership responsibilities as the Assistant Squad Leader.